Latest blog posts

What employee workarounds can tell you about a broken process

When a critical business process lives in someone's head

Not every inefficient process is worth fixing

Why a five-minute task could be costing your business hundreds of hours

Why I wouldn't start an AI Audit with AI

Small businesses have never had better technology. That doesn't mean they're using it well

AI, automation, integration or process change: Which does your business actually need?

Before you ask how to use AI in your business, ask this instead

Why employee trust matters when reviewing AI and efficiency

How automation removed me as a bottleneck in my own business